A culture of hospitality serving the hotel industry

A vital link in the customer experience, hotel parking services contribute to the quality of the experience. INDIGO combines its culture of hospitality with its technical know-how to design services of excellence, offered in the United States, Canada, France, Luxembourg, Belgium and Brazil.

Providing excellent service

Valets, baggage handlers, doormen, concierges, transportation services… INDIGO offers hotels services that complement existing staff. Available and trained to meet customer requirements, INDIGO teams work in perfect coordination with hotel staff, ensuring a continuous, attentive presence, 24/7.

Design, cleanliness and courtesy are at the heart of our services. To guarantee excellent service, we regularly conduct customer satisfaction surveys. The members of our teams operating in hotel car parks undergo specialized training covering all hotel activities, customer relations and security. Before being empowered to work directly with customers, they also take part in an on-the-job mentoring program.

Many prestigious hotels trust INDIGO to manage their parking facilities, including the St. Regis Toronto, Hilton Quebec and Le Westin Montreal.

Optimizing investment profitability

INDIGO’s teams support hotel operators in:

  • Optimize parking space (sometimes limited),
  • Establish a fair pricing structure,
  • Install the equipment needed to reinforce security and surveillance,
  • Set up shared or off-site parking facilities.

We also offer valet parking, a value-added service for hotels and luxury residential buildings.

Valet parking

Prestige hotels, hospitals, airports, shopping malls… INDIGO offers a wide range of valet services in Canada and the United States. Guided by the watchwords of courtesy, excellence and prestige, these services are designed to meet the specific needs of each customer.

OPTIMIZED PARKING FOR OFFICES AND RESIDENCES

INDIGO offers solutions for pooling and adding value to parking spaces in unoccupied residential buildings and office towers.