A culture of hospitality serving the hotel industry

Providing excellent service

Valets, baggage handlers, doormen, concierges, transportation services… INDIGO offers hotels services that complement existing staff. Available and trained to meet customer requirements, INDIGO teams work in perfect coordination with hotel staff, ensuring a continuous, attentive presence, 24/7.

Design, cleanliness and courtesy are at the heart of our services. To guarantee excellent service, we regularly conduct customer satisfaction surveys. The members of our teams operating in hotel car parks undergo specialized training covering all hotel activities, customer relations and security. Before being empowered to work directly with customers, they also take part in an on-the-job mentoring program.

Many prestigious hotels trust INDIGO to manage their parking facilities, including the St. Regis Toronto, Hilton Quebec and Le Westin Montreal.

Optimizing investment profitability

INDIGO’s teams support hotel operators in:

• Optimize parking space (sometimes limited),
• Establish a fair pricing structure,
• Install the equipment needed to reinforce security and surveillance,
• Set up shared or off-site parking facilities.

We also offer valet parking, a value-added service for hotels and luxury residential buildings.