Fraud alert
We would like to draw your attention to the existence of scams by people usurping the INDIGO brand or the names of our collaborators. Please be extremely vigilant. Read more.
Fraud alert
We would like to draw your attention to the existence of scams by people usurping the INDIGO brand or the names of our collaborators. Please be extremely vigilant. Read more.
Satisfaction surveys, performance indicators, mystery calls and visits… INDIGO deploys a wide range of tools and methods to measure customer satisfaction and continuously improve its services.
Quality of service, flexible offers, personalized service… Whatever the point of contact, INDIGO offers users the smoothest possible experience. Their feedback inspires us and motivates us to constantly improve.
Throughout the customer journey, INDIGO deploys dedicated points of contact and assistance: INDIGO stores within the infrastructure, links with national remote operation centers, and customer service accessible by telephone, e-mail or via the Indigo Neo application.
INDIGO regularly conducts user satisfaction surveys to gather feedback on various aspects of its services. The aim? Measure overall satisfaction levels and identify areas for improvement.
We rely on Key Performance Indicators (KPIs) to monitor and evaluate customer satisfaction, including Customer Satisfaction Rate (CSAT) and Net Promoter Score (NPS).
From the Indigo Neo application and social networks, INDIGO also collects real-time feedback from users, which is processed with the utmost responsiveness with a view to improving the customer experience.
Finally, we systematically analyze customer complaints to understand the causes of dissatisfaction and implement corrective actions.
INDIGO is convinced that the customer journey is not limited to the time spent in its car parks. Before, during and even after parking, INDIGO pays particular attention to each stage of the customer journey to ensure an optimal experience. Our teams follow the “IQ360” Quality Indicator to guarantee a high level of service at every stage of the customer journey, from the intention to park to the destination.
Quality, cleanliness and safety, this indicator continuously measures the level of service through:
Our service offering is part of a continuous improvement process, with a 360° assessment of perceived service quality, aimed at building lasting, trust-based relationships with our customers.
Wilfried Thierry
Digital & Customer Experience Managing Director
Indigo Neo simplifies the search for parking, whether on-street or in an infrastructure.
