Fraud alert
We would like to draw your attention to the existence of scams by people usurping the INDIGO brand or the names of our collaborators. Please be extremely vigilant. Read more.
Fraud alert
We would like to draw your attention to the existence of scams by people usurping the INDIGO brand or the names of our collaborators. Please be extremely vigilant. Read more.
We are convinced that the customer journey starts and goes far beyond the time spent in our car parks. Before, during and after parking, on site or remotely, INDIGO works to deliver an optimal omnichannel experience at every stage of the user journey.
Why INDIGO? Creating spaces for a peaceful city on the move. A calmer city is first and foremost a calmer, connected and fluid customer experience.
From the intention to park to the destination, integrating post-visit interactions, each stage of the customer journey (before, during and after) is designed to guarantee a fluid and optimal experience. This translates into personalized service, quality of service and flexible offers, for a seamless journey – whether online, in our car parks or in an INDIGO store.
We are committed to continuously improving this omnichannel customer experience through a number of dedicated projects designed to perfect our services and ensure satisfaction throughout the customer journey.
For an optimal parking experience, INDIGO provides:
We also support our customers with our digital tools, in particular Indigo Neo, which enables them to prepare their trip and reserve a car park space in just a few clicks.
INDIGO is committed to an optimal customer experience. Our employees are trained around three fundamentals: quality, cleanliness and safety.
They maintain the car parks and make sure they remain pleasant and reassuring. They make regular rounds to check on the condition of the park and its cleanliness, and are always available for customers.
Our agents keep the equipment in perfect working order. Clear displays, fixtures in good working order, prevention of recurring breakdowns… They keep a watchful eye and quickly deal with breakdowns when necessary. They also listen to customers, offering them personalized, digital assistance when needed. Requests are handled from start to finish, in less than 48 hours, and we ensure optimum quality of service.
Because INDIGO is a partner committed to helping cities make the ecological transition, we support new forms of mobility and encourage eco-actions. Our staff are trained to assist customers in using sustainable mobility products and services.
INDIGO attaches particular importance to the professional development of its employees and contributes to their evolution through its training policy. Created in 2004, Campus INDIGO is the first training institute dedicated to the parking industry. Its objective? Enhance employee value and loyalty, while developing their skills.
As a key player in urban transformation, INDIGO is committed to developing its activities with respect for the environment and people.
