Background and challenges
For several years now, INDIGO has been investing and developing an operational strategy to meet multiple challenges:
- Offer visitors a wider range of parking facilities thanks to a new parking zone, and improve the quality of service by investing in new equipment,
- Manage tourist flows by proposing sustainable solutions for shopkeepers and residents,
- Refurbish certain dilapidated car parks through a major investment program,
- Set up a sustainable organization to provide a tailored service offering and improve the experience of our users (local customers, visitors, etc.).
Our solutions
INDIGO has implemented a major rehabilitation plan and overhauled its organizational strategy to meet the needs and challenges of Nice’s parking sector:
- Improved team organization by creating a structured local intervention base, which now numbers around forty people. Working methods have been put in place to provide a high-performance parking offer and a special welcome for tourists,
- Refurbishment of equipment (changing toll booths, protecting technical equipment, sprinkler systems, elevators, etc.),
- Diversification of our service offering with the installation of electric recharging stations and a fast recharging solution at our Massena park, in partnership with ELECTRA,
- Refurbishment of car parks to improve the customer experience (new entrance signs, renovation of stairwells at the Palais de la Méditerranée, refurbishment of the boutique, complete overhaul of signage at the Arenas car park, stickers, window stickers, posters, etc.).
- Implementation of processes to improve the reliability of our service offering, with monitoring of BRVE operation and license plate reading rates to ensure the physical relay of the digitization of the customer journey.
- Works of art have also been created in the Massena and Saleya car parkss – See the gallery
