Fraud alert
We would like to draw your attention to the existence of scams by people usurping the INDIGO brand or the names of our collaborators. Please be extremely vigilant. Read more.
Fraud alert
We would like to draw your attention to the existence of scams by people usurping the INDIGO brand or the names of our collaborators. Please be extremely vigilant. Read more.
INDIGO handles the operation of infrastructures under all contractual models. Our priorities include safety, cleanliness and maintenance, to optimize the customer experience.
Present in all market segments, INDIGO operates infrastructures according to the specific needs of its customers. We deploy custom management, with human and technical resources adapted to the challenges of each project.
Every day, INDIGO’s teams are committed to guaranteeing the highest standards of operational excellence, throughout the entire customer journey in the car parks. This quality of service is based on four fundamental pillars: reception, maintenance, cleanliness and safety.
To ensure optimal operation, planning and control tools such as CMMS (Computerized Maintenance Management System) are deployed to guarantee equipment availability, organize maintenance and mobilize teams to the right place at the right time. These solutions also enable us to measure and continuously improve the quality of our services.
INDIGO attaches great importance to the high-quality cleaning of its car parks. Cleanliness is ensured on a daily basis by our agents or service providers selected according to precise specifications. Our maintenance teams are specially trained to maintain and guarantee the smooth running of our equipment. Regular audits are carried out, in particular through “mystery visits”, to ensure rigorous control and preserve the excellence of our standards.
INDIGO also ensures the smooth running of the customer journey thanks to pedestrian access controls, a video-protection system and a 24-hour remote operation system. Our operational teams are trained in risk prevention and management.
To guarantee constant quality of service, INDIGO relies on the complementary nature of its local teams and remote operation centers. They play a key role in providing a 24-hour connected parking service, with dedicated contact and assistance points. Relying on modern, scalable remote operation and equipment control software, they support users 24/7.
Thanks to its monitoring, revenue management and business intelligence tools, INDIGO helps its customers define their pricing policy and optimize the use of parking spaces and resources.
